Returns and Exchanges
Museum Framing takes great pleasure in handcrafting the highest quality museum grade diploma frames on the market. We also product these frames at very fair prices to give you a great frame at a great price.
In the rare event you wish to return your frame, please know that we want to ensure your 100% satisfaction while providing a fair profit for our small business.
If you received a damaged or incorrect frame, we will issue a return label via email. The replacement frame will be shipped as soon as the original frame is returned, or the return label is noted. By the way, at least 2 people will inspect the frame and packaging before shipment to ensure correct ordering and proper packaging. A confirmation will be sent before tendering..
If your order was shipped out correctly but you decide you don’t want it, please have the original frame returned to us (in the same condition and packaging as received). There is a nominal $25 restocking fee on frames returned. This covers our costs of original shipping and stocking.
Returns must be performed within 150 days of receipt.
Frames must be in their original packaging with all materials returned.